FAQ

Is a signature required upon delivery?

In order to help ensure the safe delivery of your order, the carrier will require a signature upon deliver for all orders over $5,000.

Can I have my purchase shipped to a different address?

Yes, just enter the desired ship-to address in the "shipping address" section of your shopping bag.  Please note that for PayPal orders, we can only ship to the address associated with the account.

What are your shipping fees?

New Neu Glamour ships via USPS (U.S. Postal Service)

Domestic (USA) Shipping Rates:
FREE shipping is for USA customers only
Shipping service used is USPS Priority Mail; this service delivery is 1-3 days.

Overnight Shipping
This service has a flat fee and does not depend upon your order total - Flat fee of $45

International Shipping Rates:
This has a flat fee and does not depend upon your order total.
Shipping service used is USPS- Priority Mail International
Flat fee of $40.00 to all countries outside of USA

Do you ship internationally?

Yes, we ship our luxury goods worldwide! See above fees

When will my order ship?

Items will be shipped within 3 business days after payment is received and verified. (Excluding Sundays and holidays)

Do items come with original packaging and paperwork?

Items that come with their original boxes, dust bags, authenticity certificates, and manuals will contain the appropriate message in their product descriptions.

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